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How x70 Handles Your Personal Data

At x70, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how we…

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x70 How x70 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of the information we hold about you, or need to ask us to delete your account data, our privacy support team is available around the clock. We aim to respond to all data-related requests within 72 hours.

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Email Privacy Request

Send a written request to our dedicated privacy address. Include your registered account email so we can locate your data and respond within 72 hours with a clear outcome.

Live Chat Support

Start a live chat session on x70 and select the Privacy or Account topic. Our agents can log your request immediately and escalate to the data team without you needing to send an email.

In-Account Data Centre

Log in, head to Account Settings, and open the Data and Privacy section. From there you can download your activity history or submit a deletion request directly — no email required.

DATA HANDLING PRACTICES

Six Ways We Protect What You Share With Us

From the moment you open your account to every UPI or PhonePe deposit you make, your data moves through layers of protection.

End-to-End Encryption

All data exchanged between your device and our servers is encrypted using TLS 1.2 or higher. This applies to account logins, deposit forms, and any personal detail you update in your profile settings.

Cookie Controls You Manage

We use cookies to keep your session active and remember your preferences. You can review which cookies are active and withdraw consent for non-essential cookies at any time through the cookie settings panel on our site.

Payment Data Isolation

Your UPI handle, Paytm wallet ID, or PhonePe reference numbers are passed only to the payment processor completing your transaction. We do not store full payment credentials on our own servers after a transaction is settled.

Defined Retention Periods

We keep your account data only as long as your account is active or as required by applicable law. Once you request deletion and any mandatory retention window closes, your personal records are purged from our systems.

Account Security Alerts

Any login from an unrecognised device triggers an email alert to your registered address. You can flag the attempt, freeze your account temporarily, and reset your credentials — all from the security section of your account.

Data Access Requests

You have the right to request a full copy of the personal data we hold about you. Submit the request through live chat or the in-account Data Centre and we will deliver a structured data file within the timeframe set by applicable law.

Frequently Asked Questions About Your Privacy on x70

The questions below cover the situations account holders ask about most — from what data we collect to how you can have it removed. If your question is not listed here, our privacy support team is reachable via live chat or email at any time.

We collect your name, email address, phone number, and country of residence when you register. During account verification we may also request a government-issued ID to confirm your identity in line with applicable requirements where local law permits.

We share data only with payment processors — such as those handling UPI, Paytm, or PhonePe transactions — and identity verification partners. We do not sell your data to advertisers or unrelated third parties under any circumstances.

Your UPI handle and Paytm credentials are transmitted directly to the payment processor over an encrypted connection. We receive only a transaction reference number; full payment credentials are not stored on x70 servers after a transaction completes.

Yes. Log in, go to Account Settings, and open the Data and Privacy section to submit a data access request. Alternatively, contact us via live chat. We will provide a structured file of your personal data within the period required by applicable law.

Submit a deletion request through the in-account Data Centre or by emailing our privacy team. Once your account is closed and any legally required retention window has passed, your personal records are permanently removed from our systems.

We retain certain records for the period required by applicable financial and legal regulations in your jurisdiction. After that mandatory window closes, your data is purged. We do not hold data beyond what regulations or active dispute resolution requires.

Reach our privacy team by email or live chat and describe your concern. We will investigate and respond within 72 hours. If you remain unsatisfied, you have the right to escalate your complaint to the relevant data protection authority where local law permits.